1. Product Availability & Descriptions
We aim to provide accurate product descriptions, images, and availability details. However:
- Products may sell out quickly due to limited drops.
- Colors and materials may appear slightly different due to display settings.
- We reserve the right to limit quantities, discontinue products, or modify designs without prior notice.
2. Pricing & Payments
- All prices are listed in INR unless stated otherwise.
- We reserve the right to update prices at any time.
- Orders are confirmed only after successful payment.
- We may cancel any order that appears fraudulent or violates our policies.
3. Shipping & Delivery
We strive to deliver orders promptly and safely.
- Delivery timelines are estimates, not guarantees.
- Delays caused by third‑party courier partners, weather, or uncontrollable events are not our responsibility.
- Shipping fees, if applicable, will be displayed during checkout.
- Customers must provide accurate address details; failed deliveries due to incorrect information may incur additional fees.
4. Returns, Exchanges & Refunds
We prioritize customer satisfaction while maintaining product quality standards.
- Only unused, unworn, and undamaged items may be eligible for return or exchange.
- Requests must be made within 7 days of delivery.
- Certain items (limited editions, accessories, discounted items) may be non‑returnable.
- Refunds may be issued as store credit unless otherwise specified.
- Original shipping fees are non‑refundable.
5. Order Cancellations
- Customers may request order cancellation within 2 hours of purchase, subject to approval.
- We reserve the right to refund an amount of our choosing in case of order cancellation, and additional charges may be applied.
- We reserve the right to reject cancellations for orders already processed.
- We may cancel orders that violate terms, stocking limits, or appear fraudulent.
6. Intellectual Property
All content on ohmygenz.com, including images, logos, designs, branding, and written material, is our property.
- You may not copy, reproduce, distribute, or modify any content without written permission.
- Unauthorized use may result in legal action.
7. User Conduct
You agree not to:
- Misuse the website or interfere with its functioning.
- Attempt to gain unauthorized access to our systems.
- Use our products or content for unlawful or unauthorized purposes.
8. Limitation of Liability
To the fullest extent permitted by law, OHMYGENZ is not liable for:
- Indirect, incidental, or consequential damages.
- Losses resulting from delays, product unavailability, or website errors.
- Misuse of products after delivery.
Your sole remedy for dissatisfaction with the website or products is to discontinue use or request eligible returns.
9. Privacy Policy
We collect and process customer data responsibly. Personal information is used only for:
- Order processing
- Shipping
- Customer service
- Brand communication and updates
We do not sell your data to third parties.
10. Changes to Terms
We may update these Terms & Conditions at any time. Continued use of the website constitutes acceptance of the updated terms.
11. Contact Us
For any questions or assistance, contact our support team at: ohmygenz.com@gmail.com